Examlex
Identify and discuss the four factors that affect the delivery of service quality. How can service marketers use these factors to their advantage?
Flat Hierarchy
An organizational structure with few or no levels of middle management between staff and executives, which can encourage more open communication and quicker decision-making.
Formalization
The process of establishing official procedures, rules, and documentation within an organization.
Work Processes
The established methods and procedures used to effectively complete tasks and achieve organizational goals.
Functional Structure
An organizational design that groups employees by their similar specialties, roles, or tasks.
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