Services ____________ Factors for the Customer to Evaluate as Compared

question 92

Multiple Choice

Services ____________ factors for the customer to evaluate as compared to goods.

• A) have the same number of
• B) have more
• C) have fewer
• D) have more physical
• E) have fewer intangible

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Definitions:

Management

The process of dealing with or controlling things or people, often within an organizational setting, including planning, organizing, leading, and controlling.

Benevolence

The desire to do good to others; goodwill; charitableness.

Immediate Supervisor

The direct manager or authority over an employee, responsible for overseeing their work and providing guidance.

Implicit Personality Theory

The assumptions and beliefs individuals hold about how personality traits are related and how these perceptions influence their judgments of others.