The Four Factors That Affect a Customer's Evaluation of a Service

question 1

Multiple Choice

The four factors that affect a customer's evaluation of a service are the analysis of customer expectations, service quality specifications, management of service expectations, and

• A) employee performance.
• B) company reputation.
• C) employee courtesy.
• D) experience of employees.
• E) price of the service.

---

Definitions:

Years Old

A measure of the age of a person or object, expressed in years since birth or creation.

Homeostatic Reactions

Biological responses aimed at maintaining a stable internal state in the face of external changes.

Metabolic Syndrome

A cluster of conditions that occur together, increasing the risk of heart disease, stroke, and type 2 diabetes. These conditions include increased blood pressure, high blood sugar levels, excess body fat around the waist, and abnormal cholesterol or triglyceride levels.

Organ Reserves

The capacity of the body's organs to function beyond normal needs, allowing adaptation to stress or recuperation from illness.