Which of the Following Is an Effective Way to Begin

question 41

Multiple Choice

Which of the following is an effective way to begin a negative message to a customer to make it more likely that the customer will read the letter?

• A) turning the negative message into a persuasive one
• B) presenting the negative information in a positive way
• C) using a buffer and then presenting the bad news
• D) putting the bad news first, while pairing it with an alternative
• E) presenting only alternatives without mentioning the bad news

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Large and complex data sets that traditional data processing software are inadequate to deal with, which require advanced techniques for analysis, capture, search, and storage.

Evidence-Based Management

The practice of making managerial decisions based on the best available scientific evidence, rather than solely on intuition or personal experience.

Expertise

Specialized knowledge or skill in a particular area or field, acquired through education, experience, or training, which distinguishes experts from novices.

Low-Cost Information Technology

Affordable digital tools and systems that facilitate communication, data processing, and management.