Ramon Is the Customer Service Manager at Greenfield Communications, an Internet

question 55

Multiple Choice

Ramon is the customer service manager at Greenfield Communications, an Internet service provider. He is writing an email in response to a complaint the company received from a new customer, Deborah Hayes. As Ramon does not know Deborah on a personal basis, which of the following salutations should he use in his response?

• A) Dear Deborah Hayes
• B) Dear Mrs. Deborah Hayes
• C) Dear Deborah
• D) Dear Ms. Hayes
• E) Dear Mrs. Hayes

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Definitions:

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A precious metal used in jewelry, currency, and industrial applications due to its conductivity and malleability.