Which of the Following Statements About Claims in Business Communication

question 14

Multiple Choice

Which of the following statements about claims in business communication is true?

• A) They should always be conveyed through a paper trail instead of a phone call.
• B) They should invariably start with a buffer because this will ensure that they are seen as valid.
• C) They should include supporting facts such as what went wrong and the extent of damage.
• D) They should be free from identifiers because those tend to cloud a reader's judgment.
• E) They should ambiguously state the problem at the end of a message.

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Definitions:

Emotional Reaction

An individual's immediate and instinctive response to a situation or event, often influenced by personal experiences and temperament.

Facial Expressions

The movements and positions of the face that convey emotional states or reactions to stimuli.

Hard-to-classify

Refers to objects, concepts, or phenomena that do not easily fit into established categories or classifications.

Temperament

An individual's innate predisposition towards emotional reactivity and intensity, often evident from early childhood.