Acme Electronics Received a Complaint on Twitter About an Mp3

question 13

Multiple Choice

Acme Electronics received a complaint on Twitter about an mp3 player that transmitted a shock to a user who was listening to it as it was charging. The employee who responded to the complaint tweeted back, "Maybe you should learn to read. The instruction booklet cautions against doing that." What is the most likely consequence of this response?

• A) The customer will withdraw her complaint after learning the problem was her own fault.
• B) The employee will be praised for giving a reply that absolves the company from responsibility.
• C) The employee's tweet will go viral and create negative publicity for the company.
• D) Other Twitter users will defend the company and criticize the original poster.
• E) The exchange will probably go unnoticed because of the high volume of traffic on Twitter.

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Definitions:

Proximal Phalanx

The bone in the fingers or toes that is closest to the hand or foot, and forms the base of each digit.

Extensor Digiti Minimi

A muscle in the forearm that extends the little finger and, by its action, contributes to the extension and abduction of the hand at the wrist joint.

Median And Radial

Pertains to the median and radial nerves in the forearm that are involved in the movement and sensation of the hands and fingers.

Innervated

Supplied or stimulated by nerves, referring to organs or tissues that receive nerve fibers allowing them to function.