Which of the Following Strategies Will Make a Response to a Customer

question 54

Multiple Choice

Which of the following strategies will make a response to a customer complaint more positive?

• A) Grant a customer's request for a benefit in the last sentence of a message.
• B) Talk about your own process in making the decision related to the message.
• C) Give a reason for the original mistake even if it does not give credit to a company.
• D) Show that you are listening and want to resolve the problem.
• E) Respond grudgingly if a customer's request is impractical and demanding.

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Definitions:

Mode

The value that appears most frequently in a set of data.

Mean

The average of a set of numbers, calculated by dividing the sum of all the numbers by the count of the numbers.

Price Per Gallon

The cost of one gallon of a substance, often used in the context of fuel pricing.