Henri Has Finished Designing a Website for the Airline Where

question 57

Multiple Choice

Henri has finished designing a website for the airline where he works. He now needs to test its usability. According to usability consultant Jakob Nielsen, which of the following steps should Henri take?

• A) Spend ten or more hours using the site himself.
• B) Observe and interview people using the site at various stages of design.
• C) Compare the site to that of his employer's closest competitor.
• D) Download usability testing software.
• E) Hire an expert to run through the website.

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Definitions:

Innocent People

Individuals who are not guilty of a crime or wrongdoing for which they may be accused or suspected.

Display Rules

Cultural norms that dictate the appropriate expressions of emotions in various situations.

Emotional Displays

Expressions of emotions through facial expressions, body language, and vocal tones.

Third-place Winners

Individuals or teams that achieve the rank of third in competitions, indicating a commendable level of performance or skill.