Lethabo Has Been Hired as a Sales Representative for a Computer

question 48

Multiple Choice

Lethabo has been hired as a sales representative for a computer software company. He is preparing for his first sales presentation. He knows that understanding the nature of the company's discourse community will help keep his message consistent with the organization's culture. Which of the following questions should Lethabo ask to analyze the company's discourse community?

• A) What media, formats, and styles are preferred for communication in the company?
• B) What is the sales-to-inventory ratio of the company?
• C) What is the company's break-even point?
• D) What is the company's share in the overall industry output?
• E) What products of the company are more successful than those of its competitors?

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Definitions:

Delivery Cycle Time

The total time taken from receiving a customer order to delivering the finished product to the customer, encompassing all stages of the order processing and production process.

Turnover

The rate at which inventory or assets of a business are replaced or sales are made over a specific period.

Margin

Generally refers to the difference between the selling price of a good or service and its cost, expressed as a percentage of the selling price.

Residual Income

The income that remains after deducting all required costs of capital from operating income, used as a measure of profitability.