Uma Answers a Call from a Telemarketer, Who Asks Her

question 134

Multiple Choice

Uma answers a call from a telemarketer, who asks her how she is today. Uma says she is fine, and the telemarketer launches into his spiel. By the time he has finished, Uma feels bad saying no to him, because he was nice to her at the beginning of the call. The telemarketer used the

• A)foot-in-the-door technique.
• B)door-in-the-face technique.
• C)norm of reciprocity.
• D)lowballing technique.
• E)burden sharing.

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Definitions:

Emotional Energy

The capacity of an individual to manage and effectively utilize their emotional states and feelings to motivate, sustain, and enhance personal actions or interactions.

Emotional Response

A complex experience of consciousness, bodily sensation, and behavior that reflects the personal significance of a thing, an event, or a state of affairs.

End-of-life Treatment

Medical care provided to patients in the final stages of life to ease symptoms and improve quality of life.

Decisional Conflict

A state of uncertainty about which course of action to take, often occurring in the context of making health-related decisions.