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The results of mental scanning experiments indicate that:
Customer Service Department
A division within a company that handles inquiries, supports customers with problems, and provides after-sales service.
Cost Per Minute
A metric used to measure the cost incurred by an operation or process on a per-minute basis, often used in efficiency and productivity analyses.
Customer Cost Analysis
An assessment of the costs associated with acquiring and serving a customer, used to evaluate the profitability of customer relationships.
Time-Driven Activity-Based Costing
An accounting method that assigns costs based on the actual time resources are consumed by activities, improving accuracy of cost allocation.
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