_____ Is a Classification of Software That Monitors Trends Among

question 78

Short Answer

_____ is a classification of software that monitors trends among customers and uses this data to personalize an individual customer's experience.

---

Definitions:

Nonverbal Behavior

Communication without the use of spoken language, including gestures, body language, facial expressions, and other forms of physical expression.

Certainty

The state of being sure about something or the absence of doubt.

Defensiveness

A psychological reaction characterized by the need to protect oneself from criticism, perceived threat, or vulnerability, often hindering open communication.

Body Orientation

Body orientation refers to the positioning of an individual’s body, which can communicate attitudes, feelings, or intentions non-verbally in social interactions.