At Zara, Clothes Are Ironed in Advance and Packed on Hangers

question 49

Multiple Choice

At Zara, clothes are ironed in advance and packed on hangers, with security and price tags affixed. This system means that employees in Zara stores simply move items from shipping box to store racks, spending most of their time on:

• A) outsourcing their sales activities.
• B) value-added functions like helping customers find what they want.
• C) wrestling with inventory during busy periods.
• D) packing unsold merchandise that need to be returned to the distribution center.
• E) whisking items from their stores to the staging areas.

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Definitions:

Rank and File Approval

The process by which ordinary members of an organization, particularly a union, endorse decisions or policies, typically through voting.

Pattern Bargaining

A labor negotiation strategy where the terms agreed upon in one bargaining unit or company serve as a model for negotiations in others.

Concession Bargaining

A negotiation process in which the labor union agrees to give up certain benefits or conditions in exchange for something else from the employer.

Pattern Bargaining

A negotiation strategy where a labor union uses the terms of a successfully negotiated contract with one employer as a benchmark for negotiations with other employers.