Cooperative CRM Systems Provide Effective and Efficient Interactive Communication with the Customer

question 4

True/False

Cooperative CRM systems provide effective and efficient interactive communication with the customer throughout the entire organization.

---

Definitions:

Real Passion

A deep, genuine, and enduring interest or enthusiasm for something.

Group Polarization

The tendency for a group's prevailing attitudes to become stronger or more extreme after group discussions.

Original Group Attitude

The initial set of beliefs, values, and norms shared by a group, which can influence the group's behavior and perception.

Consummate Love

A term coined by psychologist Robert Sternberg to describe a form of love that combines intimacy, passion, and commitment.