The Service-Process Matrix Is Based on the Following Two Characteristics

question 57

Multiple Choice

The service-process matrix is based on the following two characteristics

• A) degree of customization and labour intensity.
• B) design specifications and delivery specifications.
• C) performance specifications and degree of customization.
• D) labour intensity and delivery specifications.

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Definitions:

CACREP

The Council for Accreditation of Counseling and Related Educational Programs, which accredits master’s and doctoral degree programs in counseling.

Subjective Rating

An evaluation or judgment that is based on personal opinions, feelings, or tastes, rather than on external evidence or objective criteria.

Dichotomous

Divided or dividing into two sharply distinguished parts or classifications.

Mental Measurements Yearbook

A collection of consumer-oriented test reviews designed to promote informed test selection that is published every few years by the Buros Center for Testing at the University of Nebraska.