Discuss the Meaning of Quality of Goods and Services from Both

question 6

Essay

Discuss the meaning of quality of goods and services from both the producer's and consumer's perspectives.

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Definitions:

Product

An item or service produced or provided by a company, intended for sale and use by consumers or other businesses.

Maslow's Hierarchy

A theory in psychology proposed by Abraham Maslow, structured as a pyramid with five levels of needs, from basic physiological needs to self-actualization, affecting human motivation.

Self-Actualizing Needs

The highest level in Maslow's hierarchy of needs, representing the pursuit of personal potential, self-fulfillment, and realizing one's abilities and talents.

Sales Message

Communication aimed at persuading potential customers to purchase or consider a product or service.