Which Quality Guru Stated That "Quality Is Not Only Free

question 79

Multiple Choice

Which quality guru stated that "Quality is not only free, it is an honest-to-everything profi t maker."?

• A) W. Edwards Deming
• B) Philip Crosby
• C) Kaoru Ishikawa
• D) Frederick Taylor

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Definitions:

Standard Labor-Hours

The estimated time that should be required to complete a single unit of production, serving as a benchmark for performance and cost control.

Overhead

The indirect costs of production or operations that are not directly traceable to a specific product or job, such as utilities, rent, and administrative expenses.

Machine-Hours

A measure of production activity that quantifies the total hours a machine is operated over a specific period.

Fixed Manufacturing Overhead

Indirect production costs that remain constant regardless of the volume of production, such as salaries of managers and depreciation of factory equipment.