If Xerox Overestimates the Time a Customer Has to Wait

question 118

Multiple Choice

If Xerox overestimates the time a customer has to wait for a service rep to arrive, then has the rep arrive well before the set time frame, the customer will be suitably impressed. This is a technique that emphasizes the use of:

• A) overinflating.
• B) undermanaging.
• C) managing expectations.
• D) overpromising.

---

Definitions:

Pneumonia

An infection of the lungs causing inflammation of the air sacs, which may fill with fluid or pus, leading to respiratory symptoms.

Tachypnea

A condition characterized by abnormally rapid breathing, which can be a symptom of various medical conditions or result from physical exertion.

Tracheal Deviation

a condition where the trachea, or windpipe, is displaced or shifted from its normal anatomical position, often indicative of an underlying medical issue.

Pneumothorax

Pneumothorax is a medical condition where air leaks into the space between the lung and chest wall, causing the lung to collapse.