According to the Expectancy Disconfirmation Model, a Product That Is

question 35

Multiple Choice

According to the expectancy disconfirmation model, a product that is promoted as being better than it really is will create problems with customers even if its innate quality is high. This is true, however, only if the expectation falls outside of the zone of:

• A) accommodation.
• B) alteration.
• C) abandonment.
• D) attachment.

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Definitions:

Writ of Certiorari

A court order requesting the lower court to deliver its record in a case so that the higher court may review it.

Building Permit

Official authorization issued by a local government or regulatory authority to construct, alter, or demolish a building or structure.

Engineering Department

A division within an organization or institution that focuses on applying scientific principles to design, develop, and maintain structures, machines, or systems.

City Hall

The chief administrative building of a municipal government, where official business is conducted and public services are managed.