Rick Tuan Has a Unique Problem

question 41

Multiple Choice

Rick Tuan has a unique problem. He must persuade a good friend to stop smoking. He knows that if he just says "Quit," his message will be rejected. Instead, Rick chooses to offer a ________ message in which he presents the positives and negatives of quitting smoking. He feels sure that his approach will have a greater likelihood of success with his friend.

• A) supportive
• B) low-involvement
• C) two-sided
• D) refutational

Identify specific sales objection categories including price, source, and no-need objections.

Learn methods for handling objections, including the boomerang method, direct and indirect denial, and compensation method.

Articulate how to handle objections through exemplary responses to common objections.

Distinguish between practical and psychological objections.

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Definitions:

Behaviourism

A theory of learning based on the idea that all behaviors are acquired through conditioning.

Introspection

The practice of self-examining one's mental and emotional states.

Generative

Pertaining to the ability of something to produce or create, often used in reference to languages, systems, or processes that can generate a vast array of outputs from a set of rules or principles.

Extraterrestrials

Beings that are believed to originate from outside of Earth, not native to our planet and often associated with life from other parts of the universe.