Which of the Following Statements Regarding Conflict Is INCORRECT

question 12

Multiple Choice

Which of the following statements regarding conflict is INCORRECT?

• A) Managers and team leaders should always avoid conflict since it creates a negative environment and leads to destructive performance results.
• B) Managers and team leaders may act as mediators to resolve conflicts between other people.
• C) Managers and team leaders can spend considerable time dealing with conflicts.
• D) Managers and team leaders should be able to recognize situations that have the potential for conflict.
• E) Managers and team leaders should be able to deal with conflict situations in ways that will best serve the needs of both the organization and the people involved.

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Definitions:

Acquisition

The act of purchasing or otherwise obtaining control of something, often referring to business transactions where one company buys another.

Maintenance

The process of preserving a condition or situation, such as keeping machinery in operational order or sustaining a level of service.

Customer-Oriented

Being customer-oriented means prioritizing and addressing the needs, preferences, and satisfaction of customers in business practices and product development.

Banks

Financial institutions licensed to receive deposits and provide loans to individuals and businesses.