Supportive Communication Principles Emphasize the Need to Avoid __________

question 58

Multiple Choice

Supportive communication principles emphasize the need to avoid __________.

• A) transparency and disconfirmation
• B) defensiveness and transparency
• C) defensiveness and disconfirmation
• D) selective listening and defensiveness
• E) disconfirmation and selective listening

---

Definitions:

Clientelling

A sales technique that involves creating long-term relationships with customers by providing personalized service and attention.

Personalized Shopping Experience

Tailored shopping engagements that cater to the individual preferences and behaviors of customers.

Individual Customers

Consumers who purchase goods and services for their personal use rather than for resale or organizational needs.

Breach Of Security

An incident that results in unauthorized access or damage to information systems, potentially compromising confidential, sensitive, or protected information.