When Kenyatta, a Manager in a Department Store, Tells Her

question 17

Multiple Choice

When Kenyatta, a manager in a department store, tells her staff to do something and states that she is the boss and therefore everyone must do as asked, she is trying to use __________ to influence the staff's behavior.

• A) personal power
• B) reward power
• C) legitimate power
• D) coercive power
• E) process power

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Definitions:

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The highest federal court in the United States, with ultimate appellate jurisdiction over all federal and state court cases involving matters of federal law.