The Term Total Quality Management Is Used to Describe the Process

question 60

Multiple Choice

The term total quality management is used to describe the process of:

• A) training managers to monitor quality and then making them responsible for overall quality in their areas of responsibility.
• B) designing and manufacturing quality products.
• C) producing holistic work environments.
• D) managing with an organisation-wide commitment to continuous improvement, product quality and customer needs.
• E) reducing the need for quality inspections by training employees to be quality conscious.

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Definitions:

Individualism

An ideology that supports the superiority of personal liberty rather than oversight by collective bodies or authorities.

Evidence-Based Practice

Clinical decision making that integrates the best available research with clinical expertise and patient characteristics and preferences.

Patient Preferences

The individual likes, dislikes, and values a patient expresses regarding the options, treatments, and outcomes in their healthcare.

Cognitive-Behavioral Therapy

A psychotherapeutic treatment that helps patients understand the thoughts and feelings that influence behaviors.