To Establish a CRM Program It Is Important to Know

question 14

Multiple Choice

To establish a CRM program it is important to know that all customers want:

• A) a discount for cash.
• B) anything they can get cheap.
• C) a rebate if the delivery is late.
• D) high quality, low price and satisfaction.
• E) a deal.

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Definitions:

Economically Disadvantaged

Refers to individuals or groups who have less financial resources and opportunities compared to the average in a society.

Standardized Intelligence Tests

Tests designed to measure intelligence through a set of standardized tasks and problems, providing a quantitative assessment of an individual's intellectual capabilities.

Prenatal Nutrition

Refers to the dietary and nutritional intake and considerations important for pregnant individuals to support fetal health and development.

Home Environment

The physical, emotional, and social surroundings within a person's dwelling, including family dynamics and physical conditions, which can influence development and well-being.