The Term Total Quality Management Is Used to Describe the Process

question 60

Multiple Choice

The term total quality management is used to describe the process of:

• A) training managers to monitor quality and then making them responsible for overall quality in their areas of responsibility.
• B) designing and manufacturing quality products.
• C) producing holistic work environments.
• D) managing with an organisation-wide commitment to continuous improvement, product quality and customer needs.
• E) reducing the need for quality inspections by training employees to be quality conscious.

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Definitions:

Social Contract

A theory or model that explains the legitimacy of the authority of the state over the individual.

Neoliberalism

An economic and political ideology favoring free-market capitalism, deregulation, and reduction in government spending on social services.

Social Decisions

Decisions made within a group or society that affect the welfare of the community and involve considerations beyond individual gain.

Ethical Principles

Fundamental guidelines that dictate behavior and conduct, often used to guide actions in professional and personal settings to ensure fairness, integrity, and respect.