Focusing the Entire System on Meeting Customer Needs and Expectations

question 71

Multiple Choice

Focusing the entire system on meeting customer needs and expectations is a major purpose of:

• A) bureaucracy.
• B) mechanistic organisation design.
• C) corporate social responsibility.
• D) process re-engineering.
• E) cultural management.

Calculate costs not to be charged to operating divisions and understand the rationale behind such decisions.

Understand the principles of allocating service department costs to operating departments.

Analyze the impact of different allocation methods on departmental performance evaluations.

Calculate variable and fixed service department costs based on operational data.

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Definitions:

Product Distributions

The process or strategy of making a product available for consumption by distributing it to the end consumer.

Brand

A name, term, design, symbol, or any other feature that identifies one seller's goods or service as distinct from those of other sellers.

Product Service

A product service encompasses both the tangible product and the intangible services offered to the customer, enhancing overall value.

Maker

An individual or entity that creates or manufactures something, often in the context of crafts, technology, or industrial production.