The Use of Direct Contact Between Managers, Liaison Roles, Task

question 76

Multiple Choice

The use of direct contact between managers, liaison roles, task forces, teams and matrix structures work best as integrating mechanisms when:

• A) differentiation is low.
• B) process value is high.
• C) process value is moderate.
• D) differentiation is high.
• E) process value is low.

---

Definitions:

Active Listening

A communication technique that involves giving full attention to the speaker, understanding their message, and responding thoughtfully, indicating full comprehension.

Organizational Communication

Oral and written communication in an organization. It has formal and informal dimensions and travels vertically and horizontally.

Grapevine

An informal communication network within an organization, where information is often passed through word of mouth.

Communication Work

The effort or activity involved in conveying information or expressing ideas effectively, especially in professional settings.