An Airline Company Uses a Computer-Based System to Assist in Scheduling

question 29

Multiple Choice

An airline company uses a computer-based system to assist in scheduling maintenance for planes. The system combines the knowledge and insights associated with aircraft landing schedules of approximately three dozen aircraft routing specialists. It uses about 500 decision rules to 'reason' on behalf of the users. This system is an example of:

• A) an old-fashioned idea in the computer field.
• B) likely to replace the judgements of new managers.
• C) not likely to work efficiently and effectively.
• D) an expert system.
• E) designed to handle programmed decisions.

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Definitions:

Emotional Regulation

The process of controlling which emotions one feels, when they feel them, and how they express and experience them.

Reappraisal

The process of reevaluating something, often in light of new information or changing circumstances, which can impact judgments and decisions.

Negative Emotions

Feelings that are generally considered to be harmful and unpleasant, such as sadness, anger, and fear.

Morale

The overall mood, attitude, satisfaction, and optimism of individuals or groups, particularly in workplace or team settings.