Not Understanding a Customer's Expectations or Needs Indicates A(n)_____ Gap

question 98

Multiple Choice

Not understanding a customer's expectations or needs indicates a(n) _____ gap.

• A)standards
• B)knowledge
• C)delivery
• D)communication
• E)satisfaction

---

Definitions:

Communist

Pertaining to a political and economic ideology aiming for a classless society in which all property is publicly owned and each person works and is paid according to their abilities and needs.

Strained US Relations

Refers to periods of tension and conflict in diplomatic interactions between the United States and other countries.

Dampening

The process of reducing the intensity or dampening the effects of something, such as sound, vibrations, or economic fluctuations.

General William Westmoreland

A senior United States Army officer who commanded U.S. forces during the Vietnam War from 1964 to 1968.