Setting Performance Standards Too Low Despite Knowing About a Customers

question 114

Multiple Choice

Setting performance standards too low despite knowing about a customers' requirements indicates a(n) _____ gap.

• A)standards
• B)knowledge
• C)delivery
• D)communication
• E)satisfaction

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Definitions:

Acquiring Firm

A firm that acquires or gains control over another business by means of a merger, acquisition, or takeover.

Parent

The controlling company in a group of companies, which owns a controlling interest in one or more subsidiaries.

Vertical Merger

A business strategy where a company merges with another company that operates in the same industry but at a different stage of the production process.

Supplier-Customer Relationships

The interactions and transactions between a provider of goods or services and the entity that purchases them.