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Customer Empowerment Is a Function of Which Three Things

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Customer empowerment is a function of which three things?


Definitions:

Downsizing

The process of reducing the number of employees within an organization typically to cut costs and improve efficiency.

Uncertainty

The state of having limited knowledge where it is impossible to exactly describe the existing state, future outcomes, or possible events.

Managers

Individuals responsible for planning, directing, and overseeing the operations and employees within an organization.

Displaced Workers

Individuals who have been forced to leave their jobs due to external factors, such as economic downturns or technological changes.

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