In Order for TQM to Be Successful, It Is Essential

question 59

Multiple Choice

In order for TQM to be successful, it is essential that most of the organization be

• A)members of quality circles.
• B)under contract.
• C)ISO certified.
• D)trained in error detection techniques.
• E)in agreement with the philosophy and its goals.

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Definitions:

Display Rules

Cultural norms that dictate how emotions should be expressed, managing the appearance and suppression of emotions in social settings.

Emotion Work

Effort expended to manage one's own emotions or the emotions of others to meet the emotional requirements of a job or social role.

Relative Importance

The degree of significance or emphasis given to something in relation to other factors or items in a specific context.

Produce An Emotion

The act or process of generating or evoking a feeling or response from oneself or others.