One Step That Is Not Part of Service Blueprinting Is

question 86

Multiple Choice

One step that is not part of service blueprinting is:

• A)Eliminate boundaries for the service and decide on the level of interaction needed.
• B)Identify and determine the sequence of customer and service actions and interactions.
• C)Develop time estimates for each phase of the process.
• D)Understand the time variability involved.
• E)Identify potential failure points and develop a plan to minimize them.