One Step That Is Not Part of Service Blueprinting Is

question 86

Multiple Choice

One step that is not part of service blueprinting is:

• A)Eliminate boundaries for the service and decide on the level of interaction needed.
• B)Identify and determine the sequence of customer and service actions and interactions.
• C)Develop time estimates for each phase of the process.
• D)Understand the time variability involved.
• E)Identify potential failure points and develop a plan to minimize them.

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Definitions:

Implicit Assumptions

Implicit assumptions are unstated beliefs or ideas that are taken for granted as part of an argument or decision-making process.

Ideological Reasoning

Thinking that is heavily influenced by a set system of beliefs or ideals.

Legal Principle

Fundamental guideline or established norm accepted within a legal system as a basis for decision-making.