Elements of the Service Process in Which There Is No

question 85

Multiple Choice

Elements of the service process in which there is no contact with the customer are referred to as:

• A)robust.
• B)delayed differentiators.
• C)back-of-the-house.
• D)user-friendly.
• E)mission-consistent.

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Definitions:

Dialectical Behavior Therapy

A type of cognitive-behavioral therapy aimed at teaching people how to live in the moment, develop healthy ways to cope with stress, regulate emotions, and improve relationships with others.

Marsha Linehan

A psychologist known for developing Dialectical Behavior Therapy (DBT), which is effective in treating borderline personality disorder and other mental health disorders.

Psychologist

A professional specializing in the science of behavior and mental processes, often involved in research, assessment, and therapy.

Central Controlling Context

The primary or dominant environment or set of circumstances that influences or regulates behavior or processes.