Elements of the Service Process in Which There Is No

question 85

Multiple Choice

Elements of the service process in which there is no contact with the customer are referred to as:

• A)robust.
• B)delayed differentiators.
• C)back-of-the-house.
• D)user-friendly.
• E)mission-consistent.

---

Definitions:

Earth Materials

Substances that constitute the Earth, including rocks, minerals, soil, and water.

Density

A measure of how much mass is present per given volume of a substance.

Meters Per Second

A unit of speed or velocity in the International System of Units (SI), indicating how many meters an object moves in one second.

Quantitative Data

Data that are numeric and typically visualized and analyzed using data tables, calculations, equations, and graphs.