One Step That Is Not Part of Service Blueprinting Is

question 86

Multiple Choice

One step that is not part of service blueprinting is:

• A)Eliminate boundaries for the service and decide on the level of interaction needed.
• B)Identify and determine the sequence of customer and service actions and interactions.
• C)Develop time estimates for each phase of the process.
• D)Understand the time variability involved.
• E)Identify potential failure points and develop a plan to minimize them.

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Definitions:

Woodpeckers

A family of birds known for their strong beaks and ability to peck at wood to find insects, create nesting sites, or communicate.

Brood Parasites

Organisms that rely on others to raise their young, often laying their eggs in the nests of unrelated species, which then unknowingly rear the parasitic offspring.

Endosymbionts

Organisms that live within the body or cells of another organism in a mutualistic relationship, often providing essential functions for their host.

Ectoparasites

Parasites that live on the external surface of a host, such as lice, ticks, and mites, often causing irritation or disease.