Elements of the Service Process in Which There Is No

question 85

Multiple Choice

Elements of the service process in which there is no contact with the customer are referred to as:

• A)robust.
• B)delayed differentiators.
• C)back-of-the-house.
• D)user-friendly.
• E)mission-consistent.

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Definitions:

Conflict

A struggle or clash between opposing forces, ideas, or interests, either internally within a person or externally between individuals, groups, or nations.

Thomas Nagel

An American philosopher known for his contributions to philosophy of mind, political philosophy, and ethics, particularly famous for the essay "What Is It Like to Be a Bat?".

Bat

A nocturnal, flying mammal, capable of echolocation, belonging to the order Chiroptera, known for their role in pollinating plants and controlling insect populations.

Understand

The ability to grasp the meaning, significance, or nature of something.