A Customer Growing Frustrated with the Wait and Leaving the Facility

question 13

Multiple Choice

A customer growing frustrated with the wait and leaving the facility (without being served) is an example of

• A)reneging.
• B)utilizing.
• C)balking.
• D)jockeying.
• E)departing.

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Definitions:

CDC

The Centers for Disease Control and Prevention, a national public health institute in the United States focused on protecting public health and safety through the control and prevention of disease, injury, and disability.

Incidence

A measure of the frequency of new cases of a disease or disorder during a specified period of time.

Alzheimer's Disease

A progressive neurodegenerative disorder characterized by memory loss, cognitive decline, and behavioral changes, being the most common cause of dementia.

Memory

The cognitive function that allows an individual to store, retain, and recall information from past experiences.