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If a firm has reached the point at which further reducing waiting time is not economically feasible, reducing the ______________ is sometimes attractive.
Relational Aggression
A type of aggression in which harm is caused through manipulation of relationships, often through gossip, exclusion, or other social means.
Repressed Belligerence
Stifled feelings of aggression or hostility that may not be expressed openly or directly.
Passive Opposition
A resistance characterized by non-active behaviors, such as procrastination or avoidance, in response to demands or requests from others.
Physical Aggression
The use of physical force with the intent to cause harm or damage to persons or property.
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