Which of the Following Would Not Contribute to Making Services

question 1

Multiple Choice

Which of the following would not contribute to making services more lean?

• A)Train workers so they can handle variety in the tasks they perform.
• B)Increase the flexibility of the service system.
• C)Have service workers handle multiple tasks simultaneously.
• D)Standardize the work methods for providing the service.
• E)Simplify the service process.

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Definitions:

Instrumentality

The perception that a particular level of performance will result in the attainment of desired outcomes or rewards.

Work-related Outcomes

Consequences or results that arise in a professional environment, impacting employee performance, satisfaction, or company achievements.

Successful Performance

Denotes achieving or exceeding the set goals, objectives, or standards in a given task, project, or organizational achievement, often measured against predetermined benchmarks.

Externally Imposed Goals

Objectives set by outside entities or stakeholders, not originating from within the organization itself, that influence its direction and strategies.