Which of the Following Is Not a Basic Option for Altering

question 80

Multiple Choice

Which of the following is not a basic option for altering the availability of capacity in a service environment?

• A)overtime
• B)hiring/layoff
• C)part time
• D)inventory
• E)All of the choices are options.

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Definitions:

Absenteeism

The habitual non-presence of an employee at their job, which can be a sign of dissatisfaction or personal issues.

Burnout

A state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress, often resulting from workplace pressures.

Turnover

The rate at which employees leave a company and are replaced by new employees.

Mindfulness

Involves being fully present and engaged in the moment, aware of one's thoughts, feelings, bodily sensations, and surrounding environment without judgment.