Carrie Has Just Finished Verifying That the Problem She Fixed

question 8

Multiple Choice

Carrie has just finished verifying that the problem she fixed on a problematic virtual machine has not caused any other issues, and the system is now running normally. Which of the following should she do while she is closing out the issue in the ticketing system?

• A) Establish a plan of action to resolve the problem and implement the solution.
• B) Establish a theory of probable cause.
• C) Document findings, actions, and outcomes.
• D) Verify full system functionality, and, if applicable, implement preventive measures.

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Definitions:

Antidepressant Medication

Drugs designed to improve symptoms of depressive disorders by altering chemical levels in the brain, particularly serotonin and norepinephrine.

Dopamine

A neurotransmitter that affects the ability to perceive pleasure, voluntary movement, and learning and memory; it is involved in Parkinson’s disease and appears to play a role in schizophrenia.

Norepinephrine

A neurotransmitter whose action is similar to that of the hormone epinephrine and that may play a role in depression.

Successive Approximations

In operant conditioning, a series of behaviors that gradually become more similar to a target behavior.