A User Calls into the Service Desk Stating They're Having

question 1

Multiple Choice

A user calls into the service desk stating they're having a problem accessing a particular cloud application. The service desk technician asks them some probing questions to see if there have been any changes to their local computer and what they were doing when it stopped working. Which step of the troubleshooting model describes the step that the process is currently at?

• A) Establish a theory of probable cause.
• B) Establish a plan of action to resolve the problem and implement the solution.
• C) Document findings, actions, and outcomes.
• D) Identify the problem.

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Definitions:

Work In Process Account

An account that tracks the costs associated with partially completed goods in manufacturing processes.

Process Cost System

An accounting method used to track the costs associated with processes that produce homogeneous products.

Process Cost System

An accounting methodology used to accumulate and assign costs to products or services that are indistinguishable from each other, typically used in manufacturing.

Work In Process Account

An account used to compile all costs (materials, labor, and overhead) related to partially completed goods.