Teddy Fixed an Issue with a Cloud-Based Application a Few

question 28

Multiple Choice

Teddy fixed an issue with a cloud-based application a few hours ago and just received a call from a user stating that another part of the application is now broken. Which of the following steps of the troubleshooting model did he most likely omit?

• A) Identify the problem.
• B) Document findings, actions, and outcomes.
• C) Establish a plan of action to resolve the problem and implement the solution.
• D) Verify full system functionality, and, if applicable, implement preventive measures.