________ Persuasion Is More Likely to Be Used When the Agent

question 76

Multiple Choice

________ persuasion is more likely to be used when the agent has expert power that includes the knowledge to explain why a request is important and feasible.

• A) Rational
• B) Pressure
• C) Legitimating
• D) Exchange

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Definitions:

Emotional Labor

The process of managing feelings and expressions as part of fulfilling the emotional requirements of a job role, often involving the suppression or induction of certain emotions.

Deep Acting

An emotional labor strategy where individuals try to align their genuine feelings with the emotions they are required to display in their job.

Surface Acting

The process of altering one's external expression to match expected emotions while internal feelings remain unchanged.

Continuance Commitment

An individual’s psychological attachment to an organization based on the costs associated with leaving it, such as loss of benefits or the absence of equivalent job alternatives.