The Idea That Continuous Improvement of the Organization's Services to Customers

question 49

Short Answer

The idea that continuous improvement of the organization's services to customers is the job of everyone who works in the organization is an important aspect of ____________________.

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Definitions:

Achieved Statuses

Social positions that are acquired through an individual's own efforts, talents, or choices, as opposed to ascribed statuses, which are inherited.

Ascribed Statuses

Refers to the social status a person is assigned at birth or assumes involuntarily later in life, based on factors like race, family heritage, and gender.

Role Conflict

Two or more roles associated with contradictory expectations.

Role Strain

Conflicting expectations within the same role.