In , the Practitioner States Back to the Client His

question 25

Multiple Choice

In , the practitioner states back to the client his or her thoughts, actions, and feelings.

• A) summarizing
• B) complimenting
• C) self-disclosing
• D) empathizing

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Definitions:

Qualified Prospects

Potential customers who have been researched and evaluated and are deemed to have a high likelihood of becoming buyers.

New-business Salespeople

Sales professionals specialized in identifying, engaging, and converting prospects into new customers, vital for business growth and market expansion.

The Approach Step

A phase in a process or strategy that involves moving towards a specific goal or objective through planned actions.

Rapport

A positive relationship characterized by mutual respect, trust, and understanding between individuals or groups.