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The Consumption Function Expresses the

question 159

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The consumption function expresses the

Comprehend Gibson, Thompson and Bazerman's symmetric prescriptive advice for mediators.
Distinguish between mediation and arbitration.
Appreciate the role of a mediator when resistance points of opposing sides do not overlap.
Identify the implications of biasing effects in negotiations and mediations.

Definitions:

Building Rapport

The process of establishing a connection or trust with someone, essential in sales to facilitate open communication and understanding.

Customer Benefit Plan

A strategic offering designed to provide additional value to customers, often through services or rewards, to enhance customer satisfaction and loyalty.

Sales Call Objective

The purpose or goal that a salesperson aims to achieve during a call to a potential or existing customer, such as making a sale, gathering information, or building a relationship.

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