What Action Step Must a Leader Take to Improve Customer

question 6

Multiple Choice

What action step must a leader take to improve customer satisfaction as competition enters,or prepares to enter the market?

• A)Leader should take steps to improve not only the physical product but customers' perceptions of it as well.
• B)Leader's sales promotion emphasis should shift from building selective demand to stimulating primary demand.
• C)Leader should continue sales promotion efforts aimed only at stimulating trial among later adopters.
• D)Sales-force efforts should shift from servicing existing customers to prospecting for new accounts.

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Definitions:

Venipuncture

The puncture of a vein with a needle for the purpose of drawing blood or administering fluids intravenously.

IV Catheter

A flexible tube inserted into a vein, usually in the hand or arm, to administer medications or fluids directly into the bloodstream.

Safety Device

Equipment or apparatus designed to prevent accidents or injuries, either by interrupting potentially dangerous operations or by providing protective barriers.

Blood Return

The visible presence of blood in a syringe, needle, or tubing, confirming venous or arterial access.